#Trend micro best buy software#
Understanding each software may catch something another may not, this assessment based on limited experiences truly is subjective.Īs others have warned, be mindful of your "auto-renew" settings if you don't want a minor hassle when your license auto-renews and you try to have it undone. Given that experience, I put TM up with the best of them, and possibly MalwareBytes a notch higher based on that one experience. And there was one case where NONE of the antivirus software detected a problem on my mom's computer (TM, Norton, Kaspersky, etc) but MalwareBytes DID identify a few problems. There was a period some many years ago where their software seemed to cause excessive CPU utilization, but that hasn't been a problem for easily over 7 years now. Never again will I willfully buy a Trend product, nor do I have any desire to enter a Best Buy without exhausting all other options. a month from now) I would get an email alerting me of the discontinuation of services.
That he wouldn't do, but said on the last day of my coverage (approx. He finally gave me a cancellation case #. After saying "I want to cancel this auto-renew" I don't know how many times, he finally relented, but then it was like trying to "pry a kid's hand open to get your toy back". The person was very reluctant and kept trying to twist my words.Īt this point I'd logged about 3 hours of time into cancelling this, just today, not counting last year's attempt. Found a Best Buy customer service number, went down the phone tree options until I ended up in India, better connection but still trouble understanding each other. It runs high CPU usage regardless.Ĭalling customer service line for Trend and going down options on a phone tree until I ended up in Mexico with a rep whose connection was a tin cup on a string, neither of us could understand each other, had I known, I would have had Guinness on the other line for our attempt at how many times two people can say "what" back and forth. I wouldn't recommend this even if you don't use graphics software. I won't be able to get a refund because it's been more than 30 days. My first support ticket number is three days open, and not a single person has replied to my complaint about high CPU usage. This happened with a different support ticket number.
I found the fact that he was able to access CMD Prompt with remote assistance disabled quite disturbing. This is my laptop, no one else uses it -and I *had* administrative access - now I have to stop working and run an entire scan on my computer to find out if Trend Micro left junk behind after an uninstall. When I tried to run the scan - it said I must be an administrator in order to run a console session. He sent a follow up e-mail at my abrupt disconnect and said he was only running a very common program SFC SCAN, to determine if there was any corrupted files and said if I was uncomfortable with his doing so - I could run the scan myself. I have remote assistance DISABLED, and yet somehow - he accessed it. However, a few minutes later - the technician activated CMD Prompt/BIOS and did not tell me he was going to do this -and more importantly, did NOT ask for permission to access my computer.
The person accessed Trend Micro to run some scans - I didn't find a problem with that, since the software was open, and active in chat.
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